Operations / Satisfaction Command Center
Live
GlobalStay — Guest Satisfaction OS
Satisfaction Command Center
NPS & CSAT scorecard across all 9 properties · 30 Days
Overall NPS
65
Moderate
Average CSAT
3.99/5
Reviews This Period
597
across all properties
Response Rate
89%
review responses
Trend vs Previous
↓ -3
NPS vs last 30 days
Satisfaction Trend
30-day NPS & CSAT
NPS (gold)
CSAT /5 (white)
Property Satisfaction Rankings
ranked by NPS · 9 properties
| # | Property | NPS | CSAT | Reviews | Trend | Status |
|---|---|---|---|---|---|---|
| 1 |
Villa Azure
Santorini, Greece
|
4.8/5 | 98 | ↑ Improving | — | |
| 2 |
Palazzo Caramel
Venice, Italy
|
4.6/5 | 87 | → Stable | — | |
| 3 |
The Residence
Cape Town, South Africa
|
4.4/5 | 65 | ↑ Improving | — | |
| 4 |
Casa Dorada
Marbella, Spain
|
4.3/5 | 112 | → Stable | — | |
| 5 |
Kaiara Beach House
Bali, Indonesia
|
4.1/5 | 79 | ↓ Declining | — | |
| 6 |
Banyan Estate
Chiang Mai, Thailand
|
3.9/5 | 54 | ↓ Declining | — | |
| 7 |
Soleil Villa
Provence, France
|
3.6/5 | 41 | ↓ Declining | — | |
| 8 |
The Anchor House
Cornwall, UK
|
3.2/5 | 33 | ↓ Declining | ||
| 9 |
Marina Sands
Dubai, UAE
|
3/5 | 28 | ↓ Declining |
Recent Guest Reviews
20 latest · live aggregation
Absolutely breathtaking views from the terrace. The staff anticipated our every need without being intrusive. Will absolutely return.
Positive
2h ago
Beautiful property with exceptional service. The only minor issue was a slightly slow checkout process, but nothing major.
Positive
3h ago
The Residence exceeded all expectations. Spotless rooms, incredible breakfast, and the concierge arranged a private yacht trip.
Positive
4h ago
Our third stay at Casa Dorada and it just keeps getting better. The new infinity pool is stunning. Staff remembered all our preferences.
Positive
5h ago
The villa is gorgeous but the AC broke twice during our stay. Maintenance responded eventually but it interrupted our evenings.
Neutral
6h ago
Peaceful and beautifully maintained. The temple tour organized by the concierge was the highlight of our trip.
Positive
8h ago
The villa itself is lovely but there was a miscommunication about our dietary requirements and we went without dinner one evening.
Negative
10h ago
Lovely historic building with tons of charm. The breakfast spread is exceptional. WiFi was a bit inconsistent in the east wing.
Positive
12h ago
Disappointed with the level of service for this price point. Long waits for room service and the pool was closed two of our four days.
Negative
14h ago
Perfection. From the welcome amenities to the morning yoga sessions, every detail was curated with care. Cannot wait to come back.
Positive
18h ago
Beautiful property but the check-in process was chaotic and our room wasn't ready. Eventually got sorted but first impressions matter.
Neutral
20h ago
The wine tasting experience arranged by the hotel was exceptional. Staff are warm and knowledgeable about local history.
Positive
22h ago
A hidden gem in Santorini. The private cave pool is worth the price alone. Staff organized a sunset cruise that was unforgettable.
Positive
1d ago
The property is stunning but the noise from road construction started at 7am both mornings. Not the hotel's fault, but worth noting.
Neutral
1d ago
We celebrated our anniversary here and it was absolutely magical. Private dinner on the terrace arranged by the concierge was world-class.
Positive
1d ago
The villa itself is nice but there was a miscommunication about airport transfer. Had to arrange our own taxi at 11pm. Needs work.
Negative
1d ago
Great value for money in Marbella. The rooftop terrace is perfect for sunset drinks. Rooms are spacious and well-appointed.
Positive
2d ago
Stunning views and beautiful rooms, but service was inconsistent during our stay. Some staff were attentive, others seemed distracted.
Neutral
2d ago
Service has gone downhill since our last visit. The new staff seemed undertrained. Disappointing for the price point we pay.
Negative
2d ago
Beautiful property with excellent facilities. The spa treatments were rejuvenating. The breakfast options could use more variety.
Positive
2d ago
Alerts & Action Items
6 open · sorted by priority
● Critical
Critical NPS — Marina Sands
NPS at 45, well below 50 threshold. 1-star review from 14h ago.
Property: Marina Sands
● Critical
Critical NPS — The Anchor House
NPS at 48, below 50 threshold. Guest reported service regression from prior stay.
Property: The Anchor House
▲ Warning
Declining Trend — 3 Consecutive Weeks
Banyan Estate, Kaiara Beach House, and Soleil Villa all show consistent NPS decline over the past 3 weeks.
Property: 3 properties
▲ Warning
Unanswered Negative Review — 26h
Guest Faisal A. left a 1-star review at Marina Sands 14h ago. No response recorded. Target: under 24h.
Property: Marina Sands
▲ Warning
Unanswered Negative Review — 26h
Guest Claire D. left a 2-star review at Soleil Villa 26h ago. No response recorded. Target: under 24h.
Property: Soleil Villa
Info
Checked-in Guest Risk — Low CSAT Guest
Guest currently checked in at Banyan Estate has a satisfaction score below 3.0. Proactive outreach recommended.
Property: Banyan Estate
Satisfaction Heatmap
CSAT by property × day of week
| Property | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|
Low
High